Veri-Tax is excited to continue with our ‘Delivering Customer Happiness’ Monthly Spotlight featuring one of our VOE Processors, Amanda Athmann! Please read how Amanda delivers our Customer Happiness Promise below and on our social media pages!
VOE Processor (Tempe remote team)
The “Customer Happiness Promise” means to me that I try to get my orders completed as quickly as possible because I don’t want to be the cause of a delay in a loan closing. Obviously with written orders that’s a little more difficult than with verbal orders that can be completed with just a phone call. I always feel bad when I get a call from a client that sounds frustrated if a VOE is taking a little longer to get completed than normal. That happened to me one time in particular where I personally worked on the order. After I got off the phone with the client, I tried to see if I could find another way of contacting the employer. I was able to find another route and got the order completed right then! I would say the core value I have tried to implement a lot is the “wear many hats” value because again with taking incoming calls, I not only get calls from employers but clients as well so I can go from being a VOE processor, to feeling like I’m a Customer Happiness Representative.